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Sound problem with my Freebox: solutions

You are a Free subscriber and you notice volume modulations when you watch television? The problem does not necessarily come from bad TV settings. Also check the settings of your internet box.

Image 1: Sound problem with my Freebox: the solutions

Many Freebox users have encountered a fairly common problem on the Free TV box: the untimely and total interruption of the sound. This sudden silence is not necessarily inevitable. You can perform some tests before declaring your Freebox good for a return.

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Watch for Free updates

The problem may appear with updates, which Freeboxes perform automatically after a reboot. Also, these problems can also disappear after applying the correct settings, both on the TV and on the reception unit.

In addition, changing the sound output settings to “Analog” – on the Freebox Player as on TV – has had positive effects for many users. In this case, a simple restart after applying the settings is enough to remove the problem.

Image 2: Sound problem with my Freebox: the solutions

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Restart your Freebox

In most cases, simply restarting the Freebox TV box may be enough to resolve the problem. But it may sometimes be necessary to go further. Complete disconnection of the two Freebox boxes, including any CPL (Freeplug) boxes, work for certain affected users.

Finally, a hard reboot (which consists in disconnecting and reconnecting quickly, 5 times in succession, the two boxes so that they return to their factory settings) can once again provide a solution.

If none of these solutions is enough to give your Freebox a voice, your last hope is to turn to Free to request a replacement for your defective case. However, delivery times must be taken into account.

Forum: your Freebox is doing its own? Ask our Experts Box for advice.