Sony has just removed Cyberpunk 2077 from PlayStation Store. Riddled with bugs, the PS4 game has sparked a wave of refund requests over the past few days. Under pressure from gamers, Sony has finally committed to offering a full refund of the title to all who request it.
New episode in the “Cyberpunk 2077 console launch is a disaster” series. Remember: After much criticism from PS4 and Xbox gamers, CD Projekt admitted that the game was not ready at launch. The Polish studio then promised to reimburse all players disappointed with Cyberpunk 2077 on console.
Unfortunately, CD Projekt Red didn’t bother to consult with Sony and Microsoft before making empty promises. De facto, players have seen each other refuse refunds promised by the studio. In the face of mounting grumbling, Sony has finally made a drastic decision: to remove Cyberpunk 2077 from PlayStation Store until further notice.
On the same topic: Cyberpunk 2077 looks like a vomit of pixels with minimal graphics
Sony promises to reimburse all Cyberpunk 2077 players
This Friday, December 18, 8 days after the game’s release, Sony announced the withdrawal of Cyberpunk 2077 from its online store. “SIE (Editor’s note: Sony Interactive Entertainment) does everything possible to ensure the satisfaction of all its customers, which is why we have decided tooffer a full refund to all players who purchased Cyberpunk 2077 from PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice ” Sony explains.
Until now, the decision to accept refunds was left to customer service. Thus, some players were able to obtain a full refund quickly. Others, stumbling upon a more zealous employee, were unable to negotiate a refund for the game. In the absence of an exceptional instruction, some agents strictly applied the usual PlayStation Store policy, which consists in refusing to refund if “downloading of digital content has started ”.
The Japanese giant therefore agreed to an exception to its usual policy. “Once we have verified that you have purchased Cyberpunk 2077 from PlayStation Store, we will begin the refund process” says Sony. To send a refund request, simply go to this page.