Our American colleagues on the site Laptop have tried a funny experiment: they have contacted three computer support services, in order to solve rather minor problems under Windows 10. Surprisingly, in two out of three cases, the manufacturer recommended that they simply uninstall the latest version of the system, and return to Windows 8.1.
Laptop editors started by calling Dell, in order to change the behavior of the touchpad on an Inspiron 15 5000 Series, recently updated in Windows 10. While the solution is extremely simple (right click on the control parameters icon is enough), the technician simply told them to go back to Windows 8.1. “There are a lot of anomalies in Windows 10,” he replied to the editors of the site. Contacted about this, a spokesperson for Dell said: “As Windows 10 continues to evolve, we sometimes recommend that a customer revert to their previous operating system to resolve a specific problem. In addition, we have continuous feedback with Microsoft with whom we share information regarding our customers’ problems. […]. We remain committed to Windows 10 and are ready to help our consumers make the transition as smoothly as possible. “
The experience does not stop there, since our colleagues at Laptop then called the after-sales service of HP. This time, it is a question of solving a problem installing CoolSense software, which allows you to control the temperature of the device. After a 57-minute remote intervention by the after-sales service, the technician finally tried to reinstall Windows 8.1. “I really don’t recommend customers to upgrade to Windows 10,” she said. Finally, support from the 3rd manufacturer, Lenovo, meanwhile, tried to sell a subscription of $ 19.99 / month to Laptop editors to manage audio in Windows 10 and activate the “Hey Cortana” option.
Windows 10 Would it already pay the price of a bad reputation among PC manufacturers? Perhaps, and it must be admitted that the problems of stability of the OS at its exit and recognition of the hardware did not play in its favor. Without counting the functionalities which should have been included, but which were finally pushed back…
Windows 10: top tips and tricks