PS5: crash, freeze, noise, we take stock of the many console bugs

The PlayStation 5 has been released around the world and is already enjoying considerable success despite too many out-of-stocks. Like previous console launches, this one is peppered with bugs and more or less serious technical problems, ranging from simple freezes to machine crashes. The main purpose of this file is to list all the known bugs of the PS5.

ps5 bugs list
Credits: Pixabay Editing: Phonandroid

As you may know, the PlayStation 5 has been officially available in France since November 19, 2020. As the chaos surrounding the pre-order of the PS5 suggested, the launch of the console did not go smoothly. .

Health crisis requires, Sony has seen fit to protect its employees, its partner resellers and its customers by exclusively resorting to online sales. Obviously, players flocked to e-commerce sites to try and buy their precious sesame. A record attendance which is right for the vast majority of sites, in France as elsewhere. Cultura, Cdiscount, Amazon, Boulanger, Auchan or Leclerc, not a single one has managed to cash in on this wave of several hundred thousand customers. Today, it is still difficult, if not impossible, to get a PS5.

In addition to the great difficulties in obtaining the console, there are unfortunately many technical problems to be added. Like the launches of the PS4, the Xbox One or even the Xbox 360 in its time, that of the PS5 is also marred by unpleasant surprises. Much to the chagrin of the players. Repeated crash in idle mode, multiple problems with the DualSense, compatibility issues with 4K HDR … Let’s take stock of all the known bugs in the PS5 so far.

Read also: PS5 test: crazy loading times, unprecedented gaming performance, Sony is a game-changer

The DualSense makes its own

The DualSense controller is undoubtedly one of the strengths of the PS5. The controller of the new Sony machine embeds several new features, such as haptic feedback. This technology simulates unique textures and sensations to enhance the player’s immersion.

We must add to that the adaptive triggers integrated in the L2 and R2 buttons, which allow players to benefit from a more or less strong resistance according to the actions carried out in game. Despite all its qualities, the controller is the victim of some annoying bugs.

dualsense ps5 bug
Credit: Sony

Lately, gamers have noticed that the DualSense may suffer from an issue similar to the Nintendo Switch Joy-Con Drift. In other words, the joysticks of the controller activate themselves, without any intervention from the player. For our part, we were not victims of this concern, which affects only a very small part of the users.

Among the other concerns spotted on the DualSense, we note the inability to charge the controller on the USB port on the front panel, especially when the PS5 is in Rest mode. We also did not see this kind of problem on our test version. But Sony recently released a controller update that fixes these issues.

A little too noisy fans

At the end of November, many players complained on social networks and on Sony’s after-sales service. noise pollution related to the fan of their PS5. After the dismantling of several consoles by our colleagues from the Les Numériques website, it turns out that the manufacturer has used at least two different fans to assemble its new consoles.

Unfortunately, they are not the same, and some models have different number and profile of blades. As a result, the sound level differs from one model to another, the quietest displaying 39 decibels against 43 decibels for the noisiest. For the time being, it is impossible to guess before purchasing whether or not your console has the “right” fan on board. It’s the lottery.

ps5 fan
Credit: Sony

In addition, several players have claimed on social media that their PS5 is making a lot of noise. A user took the initiative to open his console to find a sticker stuck in the fans of the machine. Once removed, noise pollution disappears. However, we advise you not to imitate this user, risk of voiding your manufacturer’s warranty.

A rather unstable Rest mode

A few days before the release of the PS5 in France on November 19, 2020, we saw a wave of complaints about the PS5’s Rest Mode. According to the injured players, console idle mode causes pretty serious problems, ranging from crashing the PS5 to corrupting and deleting backups. Some users have even been forced to go through the Reconstruction of the database box.

These bugs mainly affect flagship titles at the launch, such as Demon’s Souls, Marvel’s Spider-Man: Miles Morales or even GodFall. The developers of the games previously corrected the problem quickly through updates, but some minor crashes can still occur.

A finicky Blu-Ray player

After the fans, Rest mode and DualSense, the PS5’s Blu-Ray player also had to do its own. According to several testimonials posted on Reddit and ResetEra, there are times when the PS5 spins a disc for no reason, even when the player is busy on an app or game in digital format.

I have the Ghost of Tsushima disc in my PS5 right now and it’s spinning even though I’m playing Spiderman or Demon’s Souls. I can understand that the console is checking that the disk is still inside, but it surely doesn’t need to spin it so fast and loudly ”, tells a user.

For other players, the console’s Blu-ray player causes an extremely loud shrill noise, again for no apparent reason. For now, the only valid solution is to remove the Blu-Ray from the player and restart your console, before trying again. We had this problem on our test console, and simply turning it back on fixes it.

Also read: PS5 – Sony refuses to apply warranty when console bought on the black market

The PS5 struggles with 4K HDR

Several gamers have experienced issues playing in 4K HDR. Compatibility concerns, especially with certain TVs and Home Cinema systems, have the effect of ending up with a black screen. However, solutions were quickly found. Thus, it is advisable to check if your console is properly connected to an HDMI port supporting 4K HDR, or / and to go to your TV menus to activate improved HDMI 2.1.

Regarding Home Cinema, it turns out that some models are equipped with a Panasonic HDMI chip. It is this which causes compatibility problems with the PS5. A list of soundbars and home theaters that may cause compatibility issues is available here.

lg sound bar
The LG SJ9 sound bar may cause problems with the PS5 / Credits: LG

Games that reinstall themselves

Some users have also noticed a very annoying thing about disc games. Each time a game blu-ray is inserted, it installs the title, even if it was installed previously. It is therefore necessary to wait long minutes before relaunching it. A small technical bug which has a simple solution.

When a disc is inserted, do not install the game manually, but simply wait for the installation to start by itself. Sony reportedly fixed this issue in an update dated December 9, 2020, but if it persists, you know what to do.

A blocked data transfer

It is possible to transfer data from PS4 to PS5. For this, we even made a small tutorial. The maneuver is simple and only takes a few minutes… in theory. It turns out that some users encountered problems during the transfer.

PS5 transfer

Indeed, it could happen that the procedure freezes right in the middle. If that doesn’t prevent you from using your console, not recovering its backups is still annoying. Sony fixed the problem in a recent update.

A PS5 that stops due to heat

Here is a rather particular problem, since it is the responsibility of the user himself. When using your PS5, it may crash suddenly and display a message stating that your console needs to turn off because it is too hot.

If you have this message, there is a good chance whether it’s your fault. Indeed, your PS5 is probably badly placed and not sufficiently ventilated. Care must be taken to ensure that there is space at the level of the air vents, that is to say on the facade or on the upper part. It is therefore not safe to place it in a closed space, such as a closed cabinet, at least when you are using it.

The bug that marks the death sentence of the PS5

If all the bugs mentioned above do not necessarily require a referral to the manufacturer’s after-sales service, there is one that unfortunately will require you to invoke the warranty of your console. Indeed, it turns out that some PS5s turn off immediately after the first power up.

This damage is catastrophic, since it is impossible to remedy it via a software update, because the console cannot be turned on. According to one of our sources close to Sony, several dozen buyers are currently affected in France. However, this problem remains (fortunately) extremely rare.

For now and still according to our source, the company has not been able to determine the origin of the problem. For lack of being able to repair, Sony has pledged to ship a new console to affected customers within three days. At least those unlucky users won’t have to wait for PS5 restocking, that’s it already.

We will update this file regularly, hoping to be able to remove bugs from this already substantial list as updates become available. Of course, we will also keep you posted if any new issues arise on Sony’s next-gen console.