Not all companies offer top-notch technical support for their laptops. Online portals that are sometimes inaccessible, limited presence on social networks, almost unnecessary telephone operators: there can be many obstacles between the consumer and the help desk.
That’s why for over 10 years, Laptop Mag makes an annual ranking of brands offering the best technical assistance. For the 3rd consecutive year, Apple dominates the ranking made by the New York magazine.
After spending several weeks evaluating 10 laptop manufacturers (Apple, Acer, Lenovo, Microsoft, HP, Dell, Razer, Asus, Samsung and MSI) based on their online support, live chat, social networking resources and help over the phone, Laptop Mag has designated the staff of the MacBook manufacturer as the most available.
With a score of 93 out of 100, Apple once again dominates its competitors in terms of technical support. Its website and mobile application offer very useful detailed tutorials. Whether contacted by phone or online chat, help desk operators are knowledgeable and friendly. The magazine also highlights fairly rapid returns from the Cupertino brand.