Having trouble launching Netflix? There may be several explanations and they are not all obvious to target. We have identified the most frequent ones and we explain to you how to unlock your account.
Do you want to watch the latest popular series? Binge-watcher the three seasons that a colleague recommended you? Yes, but now, after entering your credentials, you cannot access the Netflix platform!
Do not panic. If you simply cannot identify yourself on your account, you can reset your password from this page.
Check your subscription
If, despite this verification, the Netflix catalog remains closed to you, there may be several causes. The most common is the lack of subscription: have you thought about paying your last monthly payment? Has your card expired? To find out, go to your account from this address and check that the bank details entered are still valid.
Netflix prohibits multiple sharing
Another common reason: Netflix allows account sharing, but beware, this is limited. If you exceed the limit of simultaneous use, in addition to the messages that you will see on your screens, you may experience an access ban. In this case, go to this page to disconnect all the devices that use Netflix with your credentials. Then re-identify yourself on each device (smartphone, tablet, connected TV, Chromecast, etc.).
Simply a cache fault
On your smartphone or tablet, if you are unable to launch the Netflix application, you can start by clearing the cache. Or simply uninstall and then reinstall the app.
Finally, and if despite all these manipulations, you still cannot unlock your Netflix account, you can reach platform support from this page. At the bottom of the page, you can then choose between contacting Netflix by phone (between 10 a.m. and 4 p.m., in French) or by chat. After clicking on ” Start live chat“, Select” What problem are you having? Then fill in the field to describe your problem. You will then be put in contact with a support person, more or less quickly depending on their availability.
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