Are you stuck with any of the following errors? Either “Unfortunately, the com.google.process.gapps process has terminated” or “com.google.process.gapps has terminated unexpectedly”? These relate to the same problem and it’s actually easy to fix, so don’t panic. In this article, we show you how to fix it.
Some devices from previous generations, such as the Samsung galaxy s6 where the HTC One M8 , can be particularly susceptible to this error, but the problem can happen to anyone and the solutions are the same. Take a deep breath and carefully follow the instructions below to get things working again.
How to fix “com.google.process.gapps process is stopped”
1. Restart your phone
I see rolling eyes there, but turning the device on and off is always the first thing to do in such a situation.
- Maintain simply the side power button for a few seconds and you will be given the option to restart your device.
2. Clear the cache of the application in question
If you notice that the error message is repeatedly displayed when trying to launch a particular application, it is likely that that application is the cause of the problem.
- Go to Settings> Applications and search for the app in question.
- Tap the app, then tap Storage and on the next page, click Clear cache . It might do the trick.
- If that still doesn’t help, you can also clear app data. This means that you will lose any game progress or chat conversation etc., so you might want to backup your app data first.
If neither solution proves successful, the next step is to try uninstalling the app (which can be done from the same page as clearing cache and data) and reinstalling it later.
3. Clear data from the Google service framework
If clearing the cache and data for a particular app, or even uninstalling it, doesn’t work, there is another quick fix you can try.
This method removes preferences and settings from Google Play Services, but it’s easy to reassign them later. you probably won’t even notice it happened.
- Go to Settings> Applications
- Press the 3 points in the upper right corner and select View system
- Scroll through the applications and select Google Services Framework
- On the page Information on the application , Press on Storage , then on Clear cache .
4. Reset application preferences
Another option would be to go to the Settings> Applications> All and reset app preferences (the option for this is via the three dots / hamburger icon).
This will bring all your apps settings back to square one, but the app data will not be deleted. In other words, you won’t lose any progress you’ve made.
5. Disable automatic application updates
This error often occurs after updating an application. Therefore, if you turn off automatic updates on the Play Store, the surprise issue will not occur as often. You should still remember to manually update your apps when it is most convenient for you to deal with potential errors that may arise.
6. Restart the download manager
Sometimes the “com.google.process.gapps has stopped” error can be related to the Download Manager application. Here is how to verify this is the case.
- Go to settings
- Press on Applications
- Locate the download manager and open the application
- Disable the, then reactivate it and check if the error persists.
7. Perform a factory reset
Perform a factory data reset on your smartphone
If you are still having issues after trying all of the above, you might have no choice but to do a factory reset. It is a drastic measure and there are consequences. All your data will be lost. So you must perform a full backup beforehand.
Once your data is backed up, it’s time to do a reset.
- Access your settings and press Save and reset.
- Now make sure the cursor Back up my data is activated.
- Press on Save account to select the account where you want to save your data. Make sure you have access to this account.
- Once you’ve done that go to the menu Backup and reset and press the button Factory data reset below.
Confirm that you want to do this, and your phone will be as it was when you bought it. Your data will be restored when you log back into your Google Account.
How often do you see this error message? Did these tips help you solve the problem? Let us know in the comments.