Pending the surprises promised by Xavier Niel and this from the first quarter, Free is already taking care of its relationship with its subscribers and more particularly the now promised visual assistance.
From next Monday, fixed and mobile Free subscribers will be able to chat by webcam with an adviser who comes to their rescue for questions or problems concerning the Freebox or Free mobile plans.
Free and called Face to Free, this service will be accessible on the computer (via the browser) from the Free support site or on a smartphone. An application for Android will be available shortly. An application for iOS (iPhone) will follow soon.
With Face to Free, Free evokes its " desire to further humanize its services in an increasingly digital context "To see if it will be better than the virtual advisor or by chat …
Like SFR for example, Free already offered online assistance via webcam, but reserved for the deaf and hard of hearing, and for contact with specially trained counselors.