Free assistance reviewed and corrected

Free assistance reviewed and corrected

The new free online supportFree has just updated its online support to make it even more affordable and above all clearer. You will always find the usual sections there (assistance by chat, by email, by newsgroupsHistorical Internet discussion forums using a particular protocol, the NNTP.Usenet is a set of newgroups, discussion forums … or via Eva) but the general organization of the page has changed.

So let’s discover the main novelties offered to green users …

Questions / answers highlighted

Eva is still thereSubscribers to the Free offer can now subscribe to the RSS feed for technical assistance news, but also and above all take advantage of the many videos posted online; Indeed, a lot of calls and questions to the various sources of assistance (telephone or Internet) concern a priori basic concerns of connections and configuration, perfectly explained here through these short videos: how to remove a capacitor, perform a reboot / hard reboot of his FreeboxMultifunction ADSL modem designed by the access provider Free (aka Illiad). The Freebox is a proprietary box developed by Free and supplied to…, etc.

Besides that, a section “Tips” allows you to (re) discover the full range of possibilities of your Freebox (multi TV service, connect an external hard drive, etc.). As for the aptly named section “First visit? ”, It refers to a guided tour and to the FAQs of the main services linked to your subscription.

Nothing therefore overwhelming, but a better presentation of the Free offer and its services. If this can prevent you from calling the hotline…