Bouou wrote:
I am in ADSL copper with a bit rate of ~ 4.9 Mb and from time to time it drops. The after-sales service gave me the cause, when they detect a problem on the line it lowers the bit rate (I believe that it is automatic ), so I have to call them so they can unblock the situation and bring me back to my usual level.
Changing copper to Arian must cost them too much!
I had left it quite a few years ago because of this:
Orange 18 Mbs (rel), which over the months increased to 8 Mbs and even to 2 Mbs on certain days / with loss of sync ….. They told me that it was a "normal" speed, because I was offering 8 Mbs, that was the maximum speed for my line …. while I was for several years in maximum speed 20 Mbs -> 18 Mbs rel. Before the "facts": ha bah yes, but now your line does not support more, so it is automatically lowered on the 8 Mbs offer (for the same price, and without saying anything: sweat_smile
After weeks of "battles" with them to involve a technician (after a while, with "it's normal everything works well, there's no problem having 2 Mbs instead of 18, bah we apply the technique of: I disconnect, I say that it is connected, but that it does not synchronize ") there was in fact an HS card in a wardrobe in the district, which had about 70% of packets in error for traffic on this card …. (so not only me, and something "visible"). And the technician on site, former from FT, and not a service provider, he was "crazy" about the answers given by the support …
They changed it I found my 18 Mbs … for 6 months, and rebelote, drop in progressive bit rates, always the same speech: but it's normal to have less see, your line does not support more (in omitting the cause: lack of maintenance).
Except that in ADSL, no choice, it goes through them, even elsewhere …. (with an additional intermediary in addition which further complicates the resolution)
I had the "chance" to leave because the fiber arrived thanks to the department.
.
