A too salty mobile bill? Nothing is lost.
You (or your children) accidentally bought a paid application or content via the AppStore? Worse, have you noticed bank debits linked to a subscription for a few months? Don’t panic: you have the right to a refund for certain purchases made from Apple. To benefit from it and avoid repeating these costly mistakes, follow the steps below.
Access your purchase history
You must first verify the Apple purchases made. To do this, go to the page reportaproblem.apple.com from your web browser (Safari on your iPhone or iPad). Sign in using the same Apple ID that was used to make the purchase. You can then request a refund from Apple within 90 days. From the date of purchase.
Notify Apple Customer Support
Under the item details for which you want a refund, press to report a problem.
Go to the drop-down list Select a problem, choose the option I did not authorize this purchase. Add some details on the causes of your withdrawal in the dedicated field. Finally, confirm your choice by tapping the button To send.
Based on your declaration, Apple may directly execute your request by proceeding to a refund. Or by redirecting you to the developer of the application.
How to prevent any unwanted new purchases?
To avoid all these inconveniences, you must activate the function Screen time in iOS settings. In the menu Settings, activate the ” Content and privacy restrictions “. All you have to do is access the menu entitled ” ITunes and App Store Purchases “. Check Not to allow for the option ” Integrated Purchases “
Note that you can deactivate the use of Touch ID to validate your purchases in the AppStore. Go to “Settings, Touch ID and Code”, then deactivate the option iTunes Store and AppStore.
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