The release of Cyberpunk 2077 is the video game series of this end of the year. While Sony and Microsoft have guaranteed reimbursement for the dematerialized versions of the game, it now seems that the American chain Gamestop has finally decided to do the same with the physical versions.
The debacle continues for Cyberpunk 2077. Microsoft and Sony have promised to refund the game to buyers on PS4 and Xbox One (removing it from their online store in the process). For the physical version, the operation had to be done with the store concerned. Today, it is a juggernaut in the sale of video games who could reimburse disgruntled players.
Indeed, according to Kotaku, Gamestop is circulating a memo going in this direction. Having since the release refused to reimburse the players who had acquired the box in its stores, the company would have finally decided to backtrack.
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The memo specifies that employees must accept a refund for boxed gaming (PS4 and Xbox One), even if it has been opened. Once the title is recovered, they must return it to a Gamestop warehouse with the mention “defective”. Be careful though, since players only have 30 days to request this refund.
The same in France?
Could this refund policy happen in France? We contacted Micromania (subsidiary of Gamestop). The store told us that there was for now no information about the arrival of such an operation in France. At present, the game on PS4 and Xbox One is still not 100% refunded.
As a reminder, Cyberpunk 2077 was released on December 10 in France. While the game is graphically successful on PC, the rendering on the old PS4 and Xbox One is abysmal, making it almost unplayable. A situation which forced CD Projekt to grant the reimbursement to the players… without consulting either Sony or Microsoft. The latter refused for a while before finally granting it, removing the game from their online store in the process.
CD Projekt is currently working hard to improve the console version with regular patches, but there is still work to be done.