Sony and Microsoft reimburse Cyberpunk 2077 PS5 / PS4 players. Faced with the disaster of the PlayStation version, the two firms agree to make an exception to their rules. According to a rumor, Sony would even file a complaint against CD Projekt, the Polish studio behind the game, said a user on Reddit.
Cyberpunk 2077’s launch divides. While the PC version of the game is successful (as long as your computer is powered by a powerful enough graphics card), the PS4 and Xbox One versions are rated as abysmal by most testers. On older generation consoles, the game is riddled with bugs. For example, penises appear on the screen for no reason.
For now, there is no no PS5 or Xbox Series X version of Cyberpunk 2077. To play on a next gen console, you have to fall back on the PS4 or Xbox One version, sloppy and well below the PC version. To try to correct all the bugs, CD Projekt has already deployed 4 consecutive updates. The latest update includes fixes to improve the rendering of console versions.
In a post on Twitter this Monday, December 14, CD Projekt Red undertakes to deploy other updates in order to resolve the many dysfunctions. “A first wave of updates has already been deployed and the next one will be offered within 7 days” promises the studio. A larger patch will land in January, followed by a second patch in February. Despite the promised updates, many PlayStation and Xbox gamers have contacted Sony or Microsoft customer service to complain and request a refund for the game.
Sony and Microsoft agree to make an exception
Faced with the discontent of buyers, CD Projekt Red decided to refund all disappointed PS4, PS5, Xbox One, and Xbox Series X / S gamers. “If you are not happy with the console game and don’t want to wait for updates, you can request a refund for your copy” states the Polish studio. Buyers who have purchased a digital copy of the game are invited to go through the refund system set up by Sony and Microsoft. People who have invested in a physical copy are invited to negotiate a refund with the brand. As of the latest news, 74% of gamers have gone for a digital version of Cyberpunk 2077.
Sony generally refuses to reimburse games when the buyer has already taken the time to play them. “The request to cancel the purchase of digital content can be made within 14 days of the purchase date and you can be refunded provided you have not started to download or stream your purchase. No refund is possible if downloading of digital content or obtaining streaming content and game consumables has started, unless the content is defective ” specifies Sony in the mLegal entions from PlayStation Store.
The Japanese firm even points out that “If the download of the game to your console has started, your request will be rejected”. Same story with Microsoft. “All sales of digital game products are considered final” explains the Redmond firm in the reimbursement conditions. Like Sony, Microsoft has agreed to make an exception given the exceptional conditions.
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A complaint against CD Projekt?
On Reddit, a PlayStation player who got a refund claims that Sony to initiate legal proceedings against CD Projekt : “The lady I spoke to, Carly, also said that Sony would file a commercial complaint with CDPR about these issues, and that I wasn’t the first to call today regarding refunds”. For now, he is the only Internet user to raise a complaint against the Polish studio.
While waiting for official confirmation from Sony, we obviously invite you to take the assertions of this Internet user with a grain of salt. It is also surprising that the brand’s customer service provides information to Internet users regarding possible legal actions. We’ll tell you more as soon as possible. While waiting for more information, feel free to share your thoughts on Cyberpunk 2077 in the comments below.