CD Project Red does not guarantee that all PS4 / PS5 / Xbox players disappointed with Cyberpunk 2077 will be able to get a refund. In the absence of an exceptional agreement, Sony and Microsoft can refuse to reimburse the players. For now, the issue of reimbursement is left to the discretion of the customer service of both manufacturers.
The PS4 and Xbox One version of Cyberpunk 2077 falls short of the Stadia and PC version. On console, the game is simply riddled with bugs. By CD Projekt Red’s own admission, the PS4 and Xbox versions were not ready at launch. The Polish studio admits having focused on next-gen, PC and Stadia versions to the detriment of older-generation consoles.
To correct the situation, CD Projekt Red quickly committed to deploy updates. From January 2021, a patch should correct most of the dysfunctions. Under pressure, the studio also promised to reimburse all PlayStation and Xbox players disappointed with the title. “If you are not happy with the console game and don’t want to wait for updates, you can request a refund for your copy ” CD Projekt Red promised in a press release. The Polish studio was encouraging players to contact customer service at Sony and Microsoft for a full refund for their digital copy. “For digital purchases, you can go through the refund procedures for PSN (PlayStation Network) and Xbox” underlined CDPR.
No agreement between CD Projekt Red and Sony / Microsoft
Sadly, CD Projekt Red did not consult with Microsoft and Sony before promising a refund to the players. In a call with the studio’s shareholders, Michal Nowalowski, vice president of CD Projekt Red, explains: “Microsoft and Sony have refund policies for every product sold in their store. These policies are not put in place just for us ”.
Concretely, the two console manufacturers did not commit to refunding all copies of Cyberpunk 2077. “Anyone who purchased a game from PlayStation Network or Microsoft Store can request a refund, if certain conditions are met” continues Michal Nowalowski. No exceptional procedure has therefore been implemented by CD Projekt Red to ensure that disappointed people succeed.
The statement released by the studio, however, suggested that reimbursements were guaranteed. Michal Nowalowski believes that CD Projekt Red’s statement has been misinterpreted. “We don’t encourage players to turn the game around; we hope they give us a chance to improve it on older generation consoles ” sums up the manager.
On the same subject: CD Projekt had “underestimated the scale of the problems” of Cyberpunk 2077
Sony and Microsoft are free to refuse refunds
As reported by several testimonials, Sony and Microsoft customer service therefore refused to reimburse some buyers. Without agreement with CD Projekt Red, refunds are subject to customer service’s goodwill. In the absence of specific instructions, some agents strictly apply the standard policy of refusing a refund if the player has already started playing.
Like always, Sony is also more rigid than Microsoft. “No refund is possible if downloading of digital content or obtaining streaming content and game consumables has started ” can be read in the PlayStation Store refund conditions. However, some players were able to get a refund for their PS4 game by arguing with support. Contacted by an Internet user, PlayStation customer support recalls that “Unless the information regarding a refund comes from Sony, you cannot consider it legitimate ”.
Source: The Verge