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class action against defective audio chip continues

iPhone 7 - puce audio défectueuse

The class action concerning Apple and the presumed defective audio chip on iPhone 7 and iPhone 7 Plus begins a new chapter. Legal proceedings are now authorized, albeit very limited.

iPhone 7 - defective audio chip

US district judge Jon Tigar last Thursday dismissed Apple’s motion to dismiss the plaintiffs’s claims for breach of the California implied warranty and for breach of the Magnuson-Moss Guarantee Act. Apple's request was to dismiss the remaining claims, although the complainants have the opportunity to amend the complaint within 21 days.

In 2018, Apple recognized a microphone problem on certain iPhone 7 and iPhone 7 Plus models. The alleged fault is commonly known as the audio integrated circuit problem, but is also known informally as Loop Disease.

The Apple document stated that, for the iPhone concerned but not covered by the guarantee, users could request a “guarantee exception”, which would lead to free repairs for certain customers. However, in July 2018, these repairs stopped suddenly and Apple eliminated all traces of this document.

At present, all iPhone 7 and iPhone 7 Plus still covered by Apple's one-year warranty period or covered by AppleCare + insurance remain eligible for free repair, but generally these audio chip issues are getting worse. time manifest themselves and they are rarely dispersed during the warranty period.

Present in May 2019, the class action stated that the materials used in the external case of the iPhone are insufficient and inadequate to protect the internal components , causing the audio chip to lose electrical contact with the motherboard due to “bending” during normal use. The fault in question involves several issues, all of which relate to audio during the call or during a FaceTime video chat.

The original complaint asked Apple to repair, recall and / or replace the affected iPhone and extend the warranty on the devices for a reasonable period of time. In addition, compensation of several million dollars was claimed, which would be shared among the customers concerned.