The repair will be free and a refund is even possible for those who have previously carried out the repair.
It was about time, Apple just announced a repair program for keyboard problems on its MacBook and MacBook Pro. We remind him, a large number of users were concerned with the problem. Some frequently used keys, such as the space bar or the capital key, lacked respondents or remained pressed.
These problems come from the new butterfly mechanism keyboard proposed on MacBooks from 2015. Apple was also restrained from communicating on the subject until the announcement of the repair plan this Friday. A “class action” had notably been launched in the United States.
The affected machines can now be taken to an Apple store where a keyboard scan will determine if a free repair is possible. The program is available worldwide and covers machines purchased up to four years after their date of purchase. Here is the exhaustive list of machines that can claim the repair plan:
– MacBook (Retina, 12 inch, early 2015)
– MacBook (Retina, 12 inch, early 2016)
– MacBook (Retina, 12 inch, 2017)
– MacBook Pro (13 inch, 2016, two Thunderbolt 3 ports)
– MacBook Pro (13 inch, 2017, two Thunderbolt 3 ports)
– MacBook Pro (13 inch, 2016, four Thunderbolt 3 ports)
– MacBook Pro (13 inch, 2017, four Thunderbolt 3 ports)
– MacBook Pro (15 inch, 2016)
– MacBook Pro (15 inch, 2017)
Better, the brand even commits to reimburse the users who had to pay for the previous repairs. To do this, you can contact Apple via its support center. The number of users concerned being so relatively large, expect a delay for repairs. It is also advisable to make a backup of the data on your machine before going to an Apple Store.