In an internal memo distributed to Apple Authorized Service Providers this week, the company continues to allow free screen repairs for MacBook and MacBook Pro models eligible for anti-glare coating issues up to four years after original purchase of the laptop.
Here is the list of models that remain eligible for the repair program:
- MacBook Pro (13 inch, early 2015)
- MacBook Pro (15 inch, mid-2015)
- MacBook Pro (13-inch, 2016)
- MacBook Pro (15 inch, 2016)
- MacBook Pro (13-inch, 2017)
- MacBook Pro (15 inch, 2017)
- MacBook (12 inch, early 2015)
- MacBook (12 inch, early 2016)
- MacBook (12 inch, early 2017)
Apple has not added any MacBook Pro or MacBook Air models released in 2018 or later to the eligibility list at this time.
In its memo, obtained by MacRumors, Apple adds that the MacBook Pro models released in 2014 and previously are no longer eligible for the program. Most of these units should be well beyond the four-year repair window of the repair program, but perhaps some units were sold by resellers at a later date and were still eligible for purchase until now.
Apple launched this repair program in October 2015, after some MacBook and MacBook Pro users had problems with the anti-reflective coating on Retina displays. Apple has never published the repair program on its website, opting instead to deal with the problem more quietly.
Over the years, there has been an online petition with nearly 5,000 signatures, a Facebook group with over 17,000 members, and complaints in the Apple and Reddit support communities. A website called “Staingate” has also been created to share photos of the affected MacBooks.
The Apple Internal Services Guide for this issue continues to state that customers who have already incurred out of warranty charges related to this issue may be eligible for a refund, which can be initiated by contacting Apple Support.
Interested customers can book an appointment at an Apple Store or Apple authorized service provider on the Apple Support website by selecting Mac Laptop Mac Hardware Problems View the problem.