3G at Orange definitely has a lot of surprises in store for its users. This time, it is the manager of a small business who was surprised to receive an invoice of 40,000 euros for having used his 3G subscription in Roaming from Spain without inquiring about the possible costs much higher than ‘in France.
Subscriber ignored cost abroad
We were talking to you yesterday about the bill of nearly 46,000 euros, for which Orange clarified that the owner would actually have exceeded his plan by almost 150 GB, including a third in roaming. Today, it is a new case of this type that is surfacing, with a new business owner who this time received an invoice for 39,500 euros. It is the use of its package from Spain, without first knowing the special pricing abroad, which is responsible for such an invoice. The operator’s customer indeed claims not to have inquired about the price charged in Spain, and not to have received a warning from Orange regarding its abnormally high consumption.
“France Telecom has not sent me any alerts,” protested this business manager, surprised by such an invoice, claiming that he had lost a month of turnover. This case does not fail to highlight the vagueness around the different 3G plans at Orange, since it is the second time this week that a customer complains of an astronomical bill. If the responsibility of users for their package is obvious, there remains the question of whether the operator should or should not warn a customer who would show an abnormally high consumption of his package.