Amazon, eBay, Rakuten and Alibaba agree to withdraw hazardous products

Under the aegis of the European Commission, Alibaba (AliExpress), Amazon, eBay and Rakuten France have signed a commitment to speed up the withdrawal of dangerous products sold on their online platforms.

Amazon-cardboardIn a press release, the European executive stresses that the four signatories undertake to respond to notifications from the authorities within 2 working days. For products reported by customers, action will be taken within 5 business days.

These same customers will have at their disposal a so-called clear means of notifying dangerous products, while specific contact points will be provided for the authorities of the Member States of the European Union.

Every six months, an assessment of progress on the commitments made will be published in a report. The European Commission encourages other players in online commerce to join the first four signatories.

" Online sales accounted for 20% of total sales in 2016 in the EU. An ever-increasing share of dangerous products notified under the rapid alert system are sold online ", writes the European Commission.

In 2017, this rapid alert system was used by national authorities to disseminate 2,200 alerts concerning dangerous (non-food) products. The most notified product category was that of toys, in front of motor vehicles, then clothing, textiles and fashion items, for health and safety risks.