Having an emergency call service triggered in the event of a vehicle incident or accident is a feature that some manufacturers are starting to offer, but it is also the basis of a service under study. for several years under the name eCall and that Europe is seeking to establish in vehicles.
Being able to react faster and being able to locate the victims can help save lives and, after several years of development, the eCall service will have to be installed on new cars and light commercial vehicles from March 31, 2018.
The automatic call service, which is based on the European emergency number 112, wants to be a "public service, free for all citizens, regardless of the type of vehicle or its purchase price", and gives hope for a 10% annual reduction in road deaths from its introduction.
Direct reporting of accidents will also make it possible to better organize emergency assistance and make it quicker, helping to save lives, reduce the severity of injuries but also reduce the time taken for interventions and traffic jams generated.
In accordance with a principle "privacy by design"highlighted by the European community in other sectors, the eCall service is designed to avoid surveillance vehicles in normal times and only pick up one minimum information when the automatic call is activated in the event of an accident: time and place, number of passengers, type of vehicle and fuel used.
Furthermore, the data recovered cannot be used by third parties without the express agreement of the persons concerned and the data must be able to be completely erased. The launch of the eCall service in 2018 will be followed by a three-year evaluation phase at the end of which the European Commission will decide whether to extend it to other types of vehicles such as buses and heavy goods vehicles.