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How to Fix IPhone Cannot Connect ITunes Store

enero 21, 2020

One of the errors all iPhone users can sometimes see is Unable to connect to iTunes Store. In most cases, the problem is caused by a bad Internet connection or the fact that the App Store is currently being updated. Sometimes the servers may crash, in which case you will not be able to connect to the store. When this is not the case, you can check some solutions and eliminate the problem. Here are some of the error messages: Unable to connect to the iTunes Store. An unknown error has occurred "," We could not complete your iTunes Store request "or" iTunes could not connect to the iTunes Store. "

See also: How to fix iPhone / iPad not to download or update apps

Ways to Repair iPhone Cannot Connect to iTunes Store

Solution # 1: switching network

It is rather simple. If you're using Wi-Fi, go to cellular data. If you are using cellular data, switch to Wi-Fi. Before doing this, quit the iTunes / App Store application.

Solution # 2: Make sure the servers are running

You can visit the Apple system page to check if the iTunes Store system is down. This page is available on the official Apple website and contains information about the system status of Apple services, stores, and iCloud. The green square box indicates that the service is normal, while the orange triangle box indicates certain problems. You can see the current system status on the Apple System Status Web Page.

Solution 3: Activate LTE

To be able to connect iTunes, you need a stable and fast Internet connection. If you are using cellular data, try activating LTE for faster Internet speed. Go to Settings, tap Cellular data and make sure which ones are active. On the same screen, tap Cellular data options> Voice and data> select 4G.


Solution No.4: Date and time

You can resolve the problem by changing the Date and time settings. Here's what you should do:

  • Go to Settings, choose General and click Date and time
  • Make sure that the Automatically set option is active.
  • In the multi-task selector, quit App Store and iTunes, then reopen them.

automatically define iPhone steps

Solution 5: Internet connection

One of the main reasons why the iPhone does not connect to the iTunes Store is a poor internet connection. If you are connected to a Wi-Fi network, start solving the problem by restarting your router. turn off your router, leave it there for ten seconds and turn it back on. If that doesn't solve the problem, go to Settings, turn on Airplane mode, leave it on for about 15-20 seconds, and then turn it off. You can also reset the network settings. To do this, select Settings> General> Reset> Reset network settings. Press your access code, then press Reset network settings. If you are having problems with your Wi-Fi network and the solutions we just mentioned do not work, read the following article which offers additional workarounds: How to fix iPhone / iPad does not connect to Wi -Fi.

Solution 6: Restart your iPhone

Press and hold the sleep / wake button, slide the slider to turn off your phone, then press and hold the sleep / wake button to turn it back on.

Solution no.7: iOS update

IOS updates are very important, not only because a new version can fix tons of bugs, but also because it brings performance improvements and introduces new features. To update iOS, connect your iPhone to a power source and a Wi-Fi network, then go to Settings> General> Software update, then tap Download and install.

Update software steps

Solution 8: disable VPNs

If you're using VPN on your iPhone, try disabling it for a while:

  • Go to Settings> VPN
  • Press the green button next to the Status section under VPN CONFIGURATIONS to turn it off.
  • Try to reconnect iTunes

Solution # 9: Sign out of Apple ID

Try disconnecting your Apple ID, then sign in again. Make sure you are using the correct Apple ID. This simple step can solve can not access iTunes Store problem.

  • Go to Settings> iTunes and App Store
  • Tap your Apple ID
  • Press "Logout".
  • To connect, return to the iTunes & App Store screen, then tap Connect.
  • Enter your Apple ID and password. Make sure you enter the correct ones.

Logging out of Apple ID tapes iPhone

Solution No.10: Erase your iPhone

You can erase all content and settings from your iPhone. We suggest that you save your data before starting the process. Go to Settings >> General >> Reset >> Clear all content and settings. Tap Erase iPhone. Once the erasing process is complete, your device restarts. What you need to do next is just follow a few simple steps and set up your device as new.

erase iPhone tapes

Solution No.11: restore your iPhone to factory settings using iTunes

The restore process will erase everything on the iPhone, including the operating system and firmware. Do not forget to save your data. To restore your iPhone to factory settings with iTunes, follow the steps below:

  • Make sure your iPhone is charged and that you have the latest version of iTunes
  • Make sure your iPhone is connected to a stable Wi-Fi network. This is important, otherwise you may face a problem known as iPhone stuck in recovery mode
  • Connect iPhone Mac / PC
  • Launch iTunes
  • Click Restore in the Summary tab
  • iTunes will download the firmware first
  • Wait for the restore process to complete
  • Set up your iPhone as a new device

Restore iPhone using iTunes

These solutions are effective on the iPhone 4, iPhone 4, iPhone 5, iPhone 5, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6, iPhone 6s Plus and the iPhone SE.

If you have tried all of the solutions listed in this article and your iPhone cannot connect to the iTunes Store, contact Apple or visit one of their nearby stores.

What if you can't connect to the iTunes Store on your Mac?

Internet connection

The first thing to do is to make sure your Mac is connected to the Internet. When it comes to Internet troubleshooting, there are many. You can try it one by one.

  • turn off your Mac's WiFi and turn it back on. Try to connect iTunes.
  • Try another WiFi network, if there is one.
  • Try opening a website on your browser. If it works well, the problem is not on your Internet network.
  • If you have the other device, try using the same Internet connectivity.
  • Reset your WiFi router.
  • Connect your Mac Internet using a LAN cable.
  • If you cannot open a website in your browser, contact your Internet service provider.

Update software

Make sure your Mac software is up to date. Here are the steps:

  • Click on the Apple in logo in the upper left corner.
  • Click App Store or Software Update.
  • The Mac App Store will open automatically and you will see the update software available.
  • Click Update on the software that you are going to update or click Update all.

Update iTunes and Safari

Check if there is a new version of iTunes available. If so, you can resolve the issue with the iTunes store by updating the iTunes software and Safari. But, before you start the update process, make sure your Mac is eligible for the iTunes minimum system requirements.

steps to update iTunes

  • Launch iTunes on your Mac.
  • From the menu bar, select iTunes> Check for Updates.
  • Follow the instructions given until the process is complete.

steps to update Safari

  • Open the Mac App Store app.
  • Click the Update tab and let it check for update availability.
  • Find the latest update for Safari and click Update.

Make sure the Apple system is not down

You can visit Page online about the state of the Apple system. If you see the orange triangle next to iTunes, it means the system is having problems.

Check your firewall

Check the firewall settings on your Mac and make sure it doesn't block connection to the iTunes Store.

  • Go to the Apple menu in the menu bar of your Mac and click on Application System Preferences.
  • Click on Security and Confidentiality.
  • Open the firewall options.
  • Configure the firewall and make sure it allows your Mac to connect to the iTunes Store.

Check VPNs

Similar to iOS, VPNs can cause the Mac to connect to the iTunes Store error. You can check VPNs in System Preferences> Network. On the left panel, you will see the VPN with its LED. If you are using VPNs, try to disconnect it by clicking on the "Disconnect" button in the right panel.

Reset your Mac keychain

In some cases, the Mac Keychain is responsible for this problem. Resetting could help you solve the problem.

  • Open Keychain Access in the Utilities or Other folder.
  • Choose Preferences.
  • Click General.
  • Click on Reset my keychain by default.
  • Authenticate using your account login password.

What if you can't connect to the iTunes Store on your PC?

Internet connection

You can try to solve some problems to make sure that the problem is not related to the Internet connection. These are: switch WiFi to your Windows PC, try another WiFi network, reset your router, use a LAN cable, try the Internet on another device, etc. If you have tried all of these services but cannot connect, contact your Internet Service Provider.

iTunes Update

Make sure you have the latest iTunes installed on your PC. The steps to update iTunes on PC are quite similar to those on Mac. But, make sure your PC meets the iTunes System Requirements first.

  • Launch iTunes on your PC.
  • In the menu bar, click Help> Check for updates.
  • Follow the instructions given until the process is complete.
  • If you cannot find the menu bar, click the Menu icon in the upper left corner of iTunes. Then select Show Menu Bar from the menu list.

PC firewall settings

Check your computer's firewall and make sure it isn't blocking the iTunes Store connection. To do this, proceed as follows:

  • Click the Windows key on your computer keyboard or press the Ctrl (Control) and Esc (chap) keys.
  • Type "firewall.cpl" in the search field.
  • Click on "firewall.cpl" and the Windows firewall window will appear.
  • If you are using Windows 8 or 10, click Allow an application or feature through Windows Firewall.
  • For Windows 7, you can click Authorize a program or feature through Windows Firewall.
  • Then click on Change settings.
  • Make sure that iTunes is selected for private and public networks and that Bonjour is selected for private networks only.
  • If you don't see iTunes and Bonjour, click Allow another application for Windows 8 and 10. For Windows 7, click Allow another program.
  • If iTunes is not listed, click Browse and navigate to the iTunes program in C: Program Files iTunes .
  • For Bnjour, select Browse and access mDNSResponder in C: Program Files Bonjour .
  • The next step will be to select one of these programs.
  • Click on Open.
  • Click Add in the App an app window (Windows 8 and 10) or click Add in the Add a program window (Windows 7).
  • Choose OK
  • Close the Windows Firewall window.

Reset the Hosts file

You can follow these steps to reset the hosts file to the default value. These steps are for Windows 8 or 8.1.

  1. Open the notebook.
  2. Copy and paste this text into Notepad.

# Copyright (c) Microsoft Corp 1993-2009. ## This is an example of a HOSTS file used by Microsoft TCP / IP for Windows. ## This file contains the mapping of IP addresses to host names. Each # Entry must be on an individual line. The IP address must # Place in the first column be followed by the corresponding host name. # The IP address and host name must be separated by at least one # Space. ## In addition, comments ( such as-) can be inserted on # after lines or the machine name indicated by a # symbol. ## For example: # source server # # # # Client host x x.

# Localhost name resolution is managed in the DNS itself. # Localhost # ::

  1. Go to the File menu and click Save As.
  2. Type "htes" in the file name box and save it to the desktop.
  3. Close the notebook.
  4. Find and click Search in the upper right corner of the screen, then type "execute".
  5. Click on the "Execute" icon.
  6. Type:% WinDir% System32 Drivers Etc in the Open box and click OK.
  7. Rename the Hosts file with Hosts.old.
  8. Copy and paste the Hosts file into the% WinDir% System32 Drivers Etc. folder.
  9. Click Continue.

What if you can't connect the iTunes Store to your Apple TV?

Date and hour

Make sure the date and time on your Apple TV are set correctly. Go to Settings> General> Date and time.

Internet connection

Make sure your Internet connection is active. To do this, go to Settings> Networks. You can also check if the Internet you use on Apple TV works on other devices. If that doesn't work, reset the router. If the problem persists, contact your Internet service provider.

Update software

Each software update always brings some bug fixes, which means that you can resolve the problem by installing the latest version of the software. You can check if there is an update for your Apple TV software by going to Settings> System> Software Updates> Update Software.

Restore your Apple TV

Try to restore your Apple TV using Mac / PC. To do this, proceed as follows:

  • Make sure you have an active Internet connection.
  • Make sure you have the latest version of iTunes installed on your computer.
  • Open the iTunes application on your Mac / PC
  • Connect the Apple TV to the computer.
  • If you are using Apple TV 2nd gen, you can connect it to a Mac / PC using a micro USB cable.
  • For Apple TV 3rd gen, connect a Mac / PC using a micro SD cable and connect the Apple TV to a power source.
  • For Apple TV 4th gen, connect it using a USB type C cable on your Mac / PC and plug your Apple TV into a power source.
  • In the iTunes application, select Apple TV and click Restore in the Summary tab.
  • Let iTunes download the firmware before continuing the restore process automatically.
  • Let the restoration process complete.

These problems / solutions are found and effective on iPhone 4, iPhone 4, iPhone 5, iPhone 5, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone SE, iPad Pro, iPad Pro, iPad Air, Mac, PC and Apple TV.