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How to fix Samsung Galaxy S8 audio issues

enero 16, 2020

Galaxy S8 is without a doubt the best phone ever made by Samsung but it did come with some flaws as well as the location of the Fingerprint Sensor. Samsung has allocated the fingerprint sensor on the back of the device right next to the rear camera and users have complained in the forum about this strange position. Then comes that red tint problem which was a software problem and Samsung has solved this problem thanks to a software update. And now users are complaining about the audio problem. According to users, the sound of the Samsung Galaxy S8 cuts off when watching videos, playing videos, playing any game or listening to music. We will explain here some of the useful methods to get rid of this problem, but before checking, if you have turned off the phone or if you have connected the headset correctly.

Read on to find out the solution methods.

See also: How to fix Galaxy S8 won't turn on problem

Potential fixes for Samsung Galaxy S8 Coupe sounds problem

Solution 1: force restart

The first solution is to perform a forced restart on your Samsung Galaxy S8 device. As Samsung has packed a non-removable battery inside this device, the force restart is done in a different way. What you need to do is press and hold the power and volume down button together for about 7-10 seconds. The phone will vibrate and be dyed. Then switch on the device normally to see if the S8 sound problems are corrected or not. If this happened due to a small firmware issue, a quick reboot can resolve this issue, however, if it happens for other reasons, you should go through the following method.

Solution 2: Use your fingers

The next tip is a bit strange that doesn't require you to open the settings app and do anything on the phone rather firmly press around 2 inches above the Galaxy S8 speaker. This has been proven to be a successful method for many, as some have claimed to solve the Galaxy S8 audio mute problem after performing this step. But make sure you don't offer a lot of pressure as this could further damage the speaker.

Solution 3: Activate 'Prevent USB audio routing'

If the two methods mentioned above do not help you to solve the audio problem of your phone, follow this method. Here, first activate the developer option in your Galaxy S8 by going to Settings> About device and typing the build number seven times. When the developer option is active, go to the Developer option and scroll down to get the Multimedia option. There, you will notice an option "Prevent USB audio routing". Activate this option by flipping the switch. This method has worked for many. So you can also try this if it helps you solve the audio problem.

Solution 4: Check the headphone jack

If you have tried all of the other methods explained here but still are in the same situation, check the headphone jack. Accumulation of dust in the outlet can cause audio problems. So, check it properly and blow air to clean the dust.

Solution 5: Test the speaker

If the speaker itself is not in good condition, then the other methods cannot help you here. So when you are tired after trying all the methods, but the audio problem is not resolved, check whether the speaker of the device is working or not. This can be verified by dialing * # 0 * # from your dealer and following the on-screen instructions.

Solution 6: boot in safe mode

If the speaker is correct, then a third party application can create this audio problem on your device. So, start the phone in safe mode to find out. Here's how to boot your Galaxy S8 in safe mode:

  • turn off the power first
  • Then press the power button for a few seconds until you notice the Samsung logo on the screen
  • Release the power button and then hold the volume down button until the phone has finished restarting and the safe mode appears in the lower left corner of the screen.

If the audio problem is not noticed in Safe Mode, a third party application is the main responsible. Uninstall third-party applications one by one until the problem is resolved. Our suggestion is to start with the applications you have recently installed, just before the problem occurs.

Solution 7: factory reset

Factory reset is the last option that can solve all types of problems, including S8 sound problems. Go to Settings> Backup and reset> Factory data reset> Erase all data. Wait a few seconds, as it will take a few minutes to erase everything from the device, after which you need to configure your Galaxy S8 from scratch.

So, these are the methods to solve Samsung Galaxy S8 audio problems. Try them out, but if nothing works, you should opt for a replacement.

See also: How to fix Samsung Galaxy S8 TouchWiz issues