If your iPad or iPhone keeps restarting at random, we're sure it will drive you crazy. It can restart in the middle of the phone call or when you are about to reach the new high score while playing your favorite game. What is causing this annoying problem? There are several things, like out-of-date third-party applications, the fact that too many applications are running in the background, a software problem, to name a few. Here we will list several potential solutions so that you can solve the problem and use your iPhone or iPad normally.
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Solutions for iPhone / iPad continue to restart at random
This problem can happen no matter which iPhone or iPad model you have. It is not strictly linked to a specific model. For example, the iPhone 6. Although this is a whole new series, many users have complained that their iPhone 6 keeps restarting and shutting down randomly. As we have said, the problem can arise for many factors – applications, a pin in iOS, or a hardware problem.
How to restart or restart iPhone / iPad
Let's start our troubleshooting by trying one of the basic things. Some minor iOS issues can be resolved by a hard reset.
- Press and hold the Sleep / Wake button and the Home button at the same time
- Hold the buttons down for at least 10 seconds
- Release the buttons when the Apple logo appears on the screen
Close the running applications in the background
Do not skip this method as it can be very effective. Try it before moving on to the more complicated ones. If you are using an app, YouTube for example, and not closing the app properly will still work in the background. The fact that you have too many applications running in the background may be the reason that your iPad or iPhone does not restart randomly. To close the app completely, double-tap the Home button, then drag apps to close them.
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As we mentioned earlier, the problem may be related to the applications on your iPhone or iPad. Therefore, updating the applications may solve the problem. The update usually contains bug fixes that can be the main cause of the iPhone's random restart.
How to update the applications:
- Open the App Store
- Tap Updates in the lower left corner of your iPhone
- Tap Update all, if you want to update all the apps you have installed
- Or, you can choose which applications should be updated one by one. Tap the Update box next to the app name.
Check and remove suspicious apps
This troubleshooting method is also related to applications. If updating the applications has not resolved the problem, monitor the behavior of the application. If you find that some apps are acting suspiciously, like frequent crashes, it's best to delete them. You can always download it again later if you want. To do this, proceed as follows:
- Go to Settings >> Confidentiality >> Diagnosis and use >> Diagnostic and use data
- In the diagnostic and usage data, you will find a list of applications containing a suspicious report, such as an overly frequent crash or the report related to memory.
- You can delete these applications one by one while checking what happens after the application is deleted. For example, on my list of suspicious apps, I will first delete WhatsApp only, then check if the iPhone randomly restarts or not? If so, I will continue to remove other suspicious apps one by one.
Clear data from certain applications
What to do next if, after updating the apps and removing the suspicious apps, you still find that the iPhone continues to turn off and then turns on by itself?
If the memory of your iPhone is almost full, it can affect the performance of your iPhone or iPad. It will not work as well as it should and it will become slower.
Check which apps use the most memory
- To check the application, go to Settings >> General >> Storage and use of iCloud
- Under the Storage section, tap Manage storage. Here you will see information on the amount of storage space currently used and the available space. Then, under the Available list, you will see the list of applications. At the top of the list, you will see the application that uses the most memory space.
- First of all, we suggest that you delete the apps you no longer use. Then you can choose the applications to clean to free the memory of your iPhone.
Do not forget to save the data before erasing it. You do not have to erase data from all the applications you have. You can only do this for certain applications, such as Photos, Safari and Messaging.
steps to backup iPhone data via iCloud
- Connect to the WiFi network and make sure you have a fast internet connection so that the backup process can go smoothly.
- Go to Settings >> iCloud >> Back Up
- On the backup screen, make sure that iCloud backup is active. If not, activate it.
- Tap Backup now and let the backup process complete.
- To ensure that the backup process was successful, go to Settings >> iCloud >> Storage >> Manage storage. Tap your device and you will see information about the date and size of the last backup.
- Launch the Photos app on your iPhone or iPad
- Tap the album name
- Tap Select in the upper right corner of the screen, then tap the photos you want to delete
- Hit the trash can icon in the bottom right corner
- Once the pop-up message is displayed, press Delete photos
- After deleting all the photos in certain albums, press Recently deleted album >> press Select >> press Delete all
- Opening parameters
- Scroll down until you find the Safari app, then tap it
- On the Safari screen, scroll down, find Clear website history and data, and then tap it.
- Tap Clear history and data
- Go to the Message app >> tap Edit
- Check all unnecessary conversations by pressing the left circle of each message >> touch Delete in the bottom right corner
- The other option is, you can save important conversations on Mac / PC so that you can delete all messages and free up space on your iPhone
After updating the applications on your iOS device, but the problem is not yet resolved updating iOS. In many cases, iPhone restart problems are associated with the software. Similar to updating apps, the iOS update also contains fixes.
steps to update iOS on iPhone
- First, you need to check if the new iOS update is available
- To do this, open Settings >> General >> Software update
- If the update is available, the iPhone will download it first. When the download process is complete, tap Install.
Reset all settings
By performing Reset All Settings, the settings on your iOS device will be restored to the factory settings. In many cases, this method works really well. You will not lose any data, but you may need to adjust the settings as desired after the process.
steps to reset all parameters
- Open settings >> General >> Reset >> Reset all settings
- You will be asked to enter the password
- Tap Restore all settings
- Your iPhone will restart and reset all of its settings
Clear all content and settings
If all the settings have been reset and your iPad or iPhone has a problem restarting randomly, try to restore the factory settings. This method will delete all data, music, photos and all settings from your iPhone. We suggest that you back up the data via iCloud or iTunes before you start.
Important: Do not use this method if your iPhone is jailbreak, as it will probably be blocked on the Apple logo.
- Open settings >> General >> Reset >> Clear all content and settings
- Enter your password
- Tap on Erase iPhone or Erase iPad and it will restart
- Set up iPhone or iPad as a new device
Restore iPhone in DFU mode
The iPhone jailbreak cannot be restored to factory settings via iTunes just as shown. You must do this with iTunes after first putting the iPhone into DFU mode. DFU is the abbreviation for Device Firmware Update, a condition in which the iPhone cannot charge iOS or the boot loader, but can be detected by iTunes.
steps to restore in DFU mode
- Make sure you have the latest version of iTunes installed on your Mac / PC
- Now connect your iPhone Mac / PC using a lightning cable
- Enter DFU mode by pressing and holding the power and home buttons for approximately 10 seconds, then release and hold the power button.
- Once iTunes has detected your iPhone or iPad, click the Summary tab.
- Then click on the "Restore" option
- iTunes will download the firmware. Once the download process is complete, iTunes will continue the restore process automatically.
Charge the battery
After following all of the software troubleshooting techniques described above and your iPhone randomly restarts, it's time to check the battery. As we found on the forums, many iPhone 5 owners have reported that this issue has been resolved. li the battery issue. Most of them asked: How to repair the iPhone 5 keeps restarting? To determine if the battery is responsible for the situation in which the iPhone randomly restarts:
- Connect the iPhone to the power source to charge using an original cable and adapter.
- Watch how your iPhone or iPad behaves while charging. If your iPhone does not turn off or does not restart randomly, it means that you need to change the battery. If your iPhone is still covered by the warranty, contact Apple or your operator.
What to do if your iPhone continues to restart during charging?
There have been complaints such as My iPhone 5s keeps restarting while charging. Like all other issues, this can happen on all iOS devices. To avoid this problem, make sure you are using the original cable and charger that came with your device. Typically, the problem occurs if the user is not using the original charging accessory.
- Change the current charging method. If you charge your iPhone or iPad with a wall charger, connect it to your computer and vice versa.
- Toggle cellular data. Go to Settings> Cellular and activate / deactivate cellular data.
- Press and hold the sleep / wake button and the home button at the same time for at least 10 seconds. Keep pressing the buttons until you see the Apple logo on the screen.
- Make sure that the charger and the cable are not damaged.
- Clean the charging port with a toothpick to remove dust, dirt or debris.
- Update iOS. Connect to a Wi-Fi network. Go to Settings> General> Software update, then tap Download and install.
- Restore your iPhone or iPad to factory settings using iTunes. Connect your iOS device to your computer. Select your iPhone or iPad once it appears in iTunes. In the Summary panel, select the Restore option. Click Restore to confirm your action.
All the above solutions are effective to fix iPhone / iPad randomly on iPhone 4, iPhone 4, iPhone 5, iPhone 5, iPhone 6, iPhone 6 Plus, iPhone 6, iPhone 6, iPhone 7, iPhone 7 Plus, iPad, iPad Mini, iPad Air and iPad Pro.
If your iPhone keeps turning off, we recommend that you contact Genius Bar or the nearest Apple authorized service provider..